Senior Community Manager

RPM Living • Stephenville, TX

6d • Onsite

About The Position

The Senior Community Manager oversees all business operations at an apartment community. The role leads property staff and supports resident satisfaction, financial performance, leasing goals, and positive client/owner relationships. The position is based on site, primarily in an office setting, with some outdoor work and a flexible schedule that may include weekdays, nights, and weekends as business needs require.

The successful candidate is expected to demonstrate strong resident-relations, interpersonal, leadership, and communication skills, and to be dependable, professional, and collaborative. The role requires a bachelor's degree or relevant experience, along with multi-family property management experience. A valid driver's license is preferred.

Requirements

• Bachelor's degree from a four-year college or university, or 1–2 years of relevant experience, or a combination of education and experience.
• 3 or more years of related multi-family property management experience.
• Strong leadership and management skills.
• Team-oriented, professional, and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to work a flexible schedule, including weekdays, nights, and weekends as needed.
• Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand verbal communications, and operate a computer and other office equipment.
• May occasionally need to lift or carry files or office supplies weighing up to 20 pounds.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Lead property staff, including candidate interviews, onboarding, training, timesheet approval, quarterly discussions, and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and resolving service issues appropriately.
• Collaborate with the property maintenance team to ensure resident service requests are handled promptly and completed to company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze market and economic trends and partner with marketing to implement leasing strategies that support occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships through meetings, property tours, updates, and responses to requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior