Senior Community Manager (II)

Action Property Management•Sacramento, CA

2d•Hybrid

About The Position

The Community Manager II, Portfolio, drives operational excellence across multiple suburban or urban communities in the greater Sacramento region. The role manages a portfolio of approximately 5–7 community association accounts, with responsibility for client retention, homeowner satisfaction, support for sales growth initiatives, and management, mentorship, and oversight of designated associations. The manager builds strong relationships with board members and represents Action Property Management while coordinating with homeowners, vendors, and internal support teams. The position includes preparing for and attending board and annual meetings; supporting association planning, budgeting, and maintenance strategies; reviewing financial statements; monitoring service and compliance performance; conducting community inspections; and ensuring compliance with governing documents, applicable codes, and association policies. The role includes evening availability for board meetings, travel to properties for in-person meetings and inspections, and participation in the on-call process for after-hours matters. This is a hybrid role with a combination of in-office and work-from-home days. The company provides equipment, a monthly auto allowance, and monthly cell phone and internet reimbursements, along with corporate support, training, and professional development. The listed base salary is $90,000–$100,000 per year, depending on experience.

Requirements

3–5 years of HOA portfolio management experience.
CMCA certification or ability to obtain it within the first 6 months of employment.
Availability for evening board meetings.
Ability to travel to properties for in-person meetings and inspections as needed.
Knowledge of budgets and the budgeting process.
Knowledge of audits, reserve studies, bidding processes, and association governing documents.
Strong verbal and written communication skills.
Effective presentation skills.
Exceptional time-management skills and ability to work independently.
Commitment to following up on issues in a timely manner.

Responsibilities

Manage a portfolio of community associations and build strong relationships with board members as a representative of Action Property Management.
Prepare, coordinate, and attend board and annual meetings, including drafting Management and Directors’ Reports and accurate meeting minutes.
Support long-term association needs, including planning, budgeting, maintenance strategies, and annual calendar development.
Review monthly financial statements and provide insights to help boards make informed decisions.
Coordinate with internal support teams and vendors to ensure quality service and timely completion of delegated tasks.
Monitor KPIs related to work orders, compliance, and contractor performance, and provide regular updates to boards.
Conduct periodic community inspections to identify maintenance needs, enforce compliance, and issue written communications to homeowners when needed.
Ensure compliance with governing documents, civil codes, corporation codes, and association policies.
Verify contractor credentials, manage continuation of contracted services, and escalate after-hours matters as part of the on-call process.
Work with board members, homeowners, and vendors to resolve issues promptly.

Benefits

Hybrid work arrangement with a combination of in-office and work-from-home days.
Work-from-home and office equipment.
Monthly auto allowance.
Monthly cell phone and internet reimbursements.
Ongoing training and professional development opportunities.
Medical, dental, and vision insurance.
Pet insurance.
401(k) with company matching.
Life and disability support for qualifying team members.
Unlimited PTO, sick time, holiday pay, and a birthday holiday.
Vacation hours and company-observed holidays for qualifying team members.