Senior Product Designer, Agentic Platform - Remote

UnitedHealth Group•Eden Prairie, MN

4d•$112,700 - $193,200•Remote

About The Position

UnitedHealth Group’s Enterprise Modernization organization is building enterprise-grade agentic capabilities to simplify work, scale AI-enabled execution responsibly, and create opportunities for external commercialization. The Senior Product Designer will shape intuitive, trustworthy, accessible experiences across the agentic platform, helping users discover, configure, supervise, and measure AI agents with confidence. The role works at the intersection of experience design, product management, engineering, research, architecture, security, governance, and commercialization. It translates complex agent behaviors, enterprise controls, and technical workflows into clear user journeys and scalable interaction patterns for business users, administrators, developers, and governance stakeholders. The designer works with agile product teams from discovery through release, contributes to platform experience strategy and design systems, and collaborates with internal stakeholders and prospective external customers. The position is remote within the U.S. Employees hired in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Remote employees must follow UnitedHealth Group’s Telecommuter Policy. The role offers an annual salary range of $112,700–$193,200 based on full-time employment, along with benefits subject to eligibility requirements.

Requirements

Bachelor’s degree in Human-Computer Interaction, Interaction Design, User Experience, Graphic Design, Computer Science, or a related field, or equivalent work experience.
10+ years of experience in UX, product design, interaction design, or related disciplines, including significant experience designing complex enterprise software or platforms.
Portfolio demonstrating end-to-end design thinking, information architecture, interaction design, prototyping, and measurable improvement of complex digital experiences.
Experience leading design for multi-persona workflows, administration experiences, developer or platform products, data-intensive applications, or enterprise SaaS solutions.
Advanced proficiency with modern design and prototyping tools such as Figma, including component libraries, design systems, and interactive prototypes.
Ability to translate technical concepts, system behavior, and business rules into intuitive workflows and understandable interfaces.
Experience planning and conducting user research and usability testing, synthesizing findings, and using evidence to influence product direction.
Understanding of AI/ML and LLM-enabled experiences, including conversational interfaces, agent workflows, automation, transparency, oversight, and failure states.
Working knowledge of accessibility standards and inclusive design practices, including WCAG and accessible interaction patterns.
Ability to influence senior stakeholders and collaborate effectively with Product, Engineering, Architecture, Research, Content Design, Security, and Risk teams.

Nice To Haves

Bachelor’s degree in Human-Computer Interaction, Design, Cognitive Science, Computer Science, or a related field.
Experience designing agentic AI platforms, AI assistants, workflow automation, marketplaces, developer platforms, or governance and observability products.
Experience with enterprise design systems and establishing reusable interaction patterns across multiple products or teams.
Experience designing for regulated or high-trust environments where privacy, security, auditability, identity, and policy controls affect the user experience.
Familiarity with APIs, data connectors, identity and access management, policy controls, telemetry, semantic or knowledge layers, and multi-tenant SaaS architectures.
Experience using product analytics, experimentation, and qualitative research together to guide design priorities and assess outcomes.
Experience mentoring designers, facilitating executive-level design discussions, and helping a new platform establish its experience vision and design practices.

Responsibilities

Partner with Product and Engineering to define end-to-end experiences for agent discovery, onboarding, configuration, deployment, supervision, performance monitoring, and lifecycle management.
Translate platform strategy, user needs, and technical constraints into journey maps, service blueprints, information architecture, interaction models, wireframes, and high-fidelity designs.
Design experiences for business users, agent builders, developers, platform administrators, risk reviewers, and customer support teams.
Create coherent workflows across marketplace, agent studio, runtime controls, observability, policy management, data connections, and administration capabilities.
Define interaction patterns that clearly communicate agent purpose, capabilities, limitations, data use, permissions, and expected outcomes.
Design human-in-the-loop experiences for review, approval, escalation, intervention, exception handling, and recovery from failed or uncertain agent actions.
Make agent status, reasoning summaries, source attribution, action history, and confidence indicators understandable without unnecessary technical complexity.
Partner with Responsible AI, Security, Privacy, Legal, Compliance, and Risk teams to translate policies and controls into usable product experiences.
Plan and conduct interviews, contextual inquiry, workflow analysis, concept testing, and usability studies with internal users and prospective external customers.
Synthesize qualitative and quantitative evidence into experience principles, design requirements, opportunity areas, and prioritized recommendations.
Use prototypes to test complex agentic concepts early, reduce delivery risk, and inform product decisions before engineering investment.
Partner with Product to define experience success measures, including task completion, time to value, comprehension, adoption, error prevention, and user confidence.
Establish reusable interaction patterns for agent cards, permissions, tool and data connections, conversational interfaces, workflow visualization, alerts, approvals, audit history, and analytics.
Extend the enterprise design system with agentic-experience components and guidance while maintaining accessibility, consistency, and brand alignment.
Document interaction standards, responsive behavior, content guidance, edge cases, and component usage for consistent implementation.
Collaborate with Design System, Content Design, and Front-End Engineering partners to improve component quality and adoption.
Work within agile product teams from discovery through release, providing design specifications, interaction details, prototypes, and implementation guidance.
Partner with technical leaders to balance user value, platform reuse, feasibility, security, performance, and delivery sequencing.
Review implemented experiences for design quality, accessibility, and alignment with intended workflows; identify and resolve gaps before release.
Contribute to roadmap planning, backlog refinement, acceptance criteria, design reviews, and release-readiness decisions.
Present experience strategy, research insights, prototypes, design decisions, and recommendations to senior product, technology, and business stakeholders.
Facilitate cross-functional workshops to align teams around user problems, target journeys, design principles, and measurable outcomes.
Mentor designers and help establish practical methods for designing AI-enabled and agentic enterprise experiences.
Advocate for customer-centered design, accessibility, and evidence-based decision-making across the platform organization.