Senior Product Consultant

Docusign • UNAVAILABLE, UNAVAILABLE

11d • Remote

About The Position

As a Senior Product Consultant, you will partner with clients and internal teams to recommend and configure Docusign solutions across web and pre-connected applications. You will provide technical and business expertise, ensure alignment with data and network security best practices, maintain proactive stakeholder communication, manage enhancement requirements and escalations, and translate business needs into well-designed solutions. You will anticipate client needs and align internal and external teams focused on the CLM and IAM platforms. This is an individual contributor role reporting to the Manager of Professional Services.

Requirements

• 8+ years of related experience with a bachelor's degree, or 6 years of related experience with a master's degree.
• BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent.
• 8+ years of experience working directly with businesses and customers to understand business needs and apply technology solutions to those requirements.
• 4+ years of experience with consulting, leading implementations, and developing solution architecture on business analyst teams in Software or Software-as-a-Service industries.

Nice To Haves

• Ability to uncover additional customer needs.
• Ability to guide customers toward productive use of their contracts.
• Understanding of document and content management or workflow systems and their application to business process improvement.
• Experience implementing workflow or BPM software such as Lombardi, Pega, K2, or Skelta, and software such as Salesforce.com, Documentum, FileNet, or MS SharePoint.
• Outstanding written and verbal communication skills.
• Strong multitasking and organizational skills.
• Proven track record of delivering projects or products to market within budget.
• Experience in one or more of the following industries: financial services, technology, telecommunications, healthcare, real estate, insurance, education, or public sector.
• Experience with XML, XPath, or other structured data.

Responsibilities

• Deliver on-time and on-budget collaborative customer engagements that provide continuous improvement through impactful solutions, support adoption, renewals, and upsell, and help create referenceable accounts.
• Plan, organize, and manage engagement tasks, project decisions, escalations, and priorities to ensure customer satisfaction; develop technical solutions for client needs and track long-term objectives, success criteria, and milestones.
• Build relationships with customer administrators and Centers of Excellence, serving as a trusted expert on applying SpringCM CLM across the customer’s business using best practices.
• Collaborate with Docusign teams to proactively identify additional customer needs and document client requirements and expectations.
• Meet Professional Services success criteria, including utilization targets, customer satisfaction scores, and financial requirements.
• Provide proactive stakeholder communication and help align internal and external teams focused on CLM and IAM platforms.

Benefits

• Company bonus plan for non-sales roles, calculated as a percentage of eligible wages and dependent on company performance.
• Restricted Stock Units (RSUs).
• Paid time off and paid company holidays based on region.
• Up to six months of paid parental leave after birth, adoption, or foster care placement.
• Health benefits plans, including options with 100% employer-paid coverage and plans with minimum employee contributions, from day one of employment.
• Retirement and pension programs, with potential employer contributions.
• Learning and development options, including coaching, online courses, and education reimbursements.
• Paid compassionate care leave following the loss of a loved one and other life-changing events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior