Senior Product Consultant

Docusign • UNAVAILABLE, UNAVAILABLE

11d • Remote

About The Position

As a Senior Product Consultant, you partner with clients and internal teams to recommend and configure Docusign solutions across web and pre-connected applications. You provide technical and business expertise, align solutions with data and network security best practices, communicate proactively with stakeholders, manage enhancement requirements and escalations, and translate business needs into well-designed solutions. You anticipate client needs and align internal and external teams working with the CLM and IAM platforms. This is an individual-contributor position reporting to the Manager of Professional Services.

Requirements

• At least 8 years of related experience with a bachelor's degree, or at least 6 years of related experience with a master's degree.
• BA/BS degree in Business, Computer Science, Information Systems, Engineering, or a relevant equivalent.
• At least 8 years of experience working directly with businesses and customers to understand business needs and apply technology solutions to those requirements.
• At least 4 years of experience consulting, leading implementations, and developing solution architectures on business analyst teams in the software or SaaS industries.

Nice To Haves

• Ability to uncover additional customer needs.
• Ability to guide customers toward productive use of their contract.
• Understanding of document and content management or workflow systems and their application to business process improvement.
• Experience implementing workflow or BPM software such as Lombardi, Pega, K2, or Skelta, and software such as Salesforce.com, Documentum, FileNet, or Microsoft SharePoint.
• Outstanding written and verbal communication skills.
• Strong multitasking and organizational skills.
• Proven track record of delivering projects or products to market within budget.
• Experience in one or more of these industries: financial services, technology, telecommunications, healthcare, real estate, insurance, education, or public sector.
• Experience with XML, XPath, or other structured data.

Responsibilities

• Deliver collaborative customer engagements on time and within budget, providing continuous improvement through impactful solutions that support adoption, renewal, upsell, and referenceable accounts.
• Plan, organize, and manage engagement tasks, project decisions, escalations, and priorities to support customer satisfaction.
• Develop technical solutions for client needs and track progress against long-term customer objectives, success criteria, and milestones.
• Build relationships with customer administrators and Centers of Excellence, serving as a trusted expert on using the SpringCM CLM platform and its best practices.
• Collaborate with Docusign teams to uncover additional customer needs and document client requirements and expectations.
• Meet Professional Services success criteria, including utilization targets, customer satisfaction scores, and financial requirements.

Benefits

• Company bonus plan for non-sales roles, based on eligible wages and company performance.
• Restricted Stock Units (RSUs).
• Paid time off and paid company holidays, based on region.
• Paid parental leave of up to six months following birth, adoption, or foster care placement.
• Health plan options, including plans that are 100% employer-paid and plans with minimum employee contributions, available from the first day of employment.
• Retirement and pension programs, with potential employer contributions.
• Learning and development options, including coaching, online courses, and education reimbursements.
• Compassionate care leave following the loss of a loved one and other life-changing events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior