Product Consultant

BlueCross BlueShield of South Carolina•W@H South Carolina, SC

1d•Remote

About The Position

The Product Consultant supports the day-to-day management and performance of assigned products and programs. The role manages products after launch or implementation, including sales support, market strategy, vendor and customer issue resolution, and collaboration with multifunctional teams. It monitors and measures product or program effectiveness, provides regular updates and reporting, and prepares an annual review with recommendations. The consultant coordinates with internal teams and external vendors, manages operational issues, tracks implementations and enhancements, reviews product performance, maintains documentation, and helps keep deliverables on schedule. The role also identifies ways to improve the member and client experience and supports broader product strategy and business objectives. This is a full-time, 40-hour-per-week, Monday–Friday work-at-home position, with occasional onsite visits as needed in Columbia, South Carolina. The arrangement may change based on employee performance or business needs. The position is not eligible for sponsorship now or in the future.

Requirements

Bachelor's degree in a job-related field.
Three years of product experience, such as wellness, virtual care, or transparency.
Microsoft Office Suite proficiency.

Nice To Haves

Knowledge of product management and/or project management concepts.
Advanced Microsoft Excel experience.
Prioritization and deadline management skills.
Multi-project and workload management skills.
Vendor management and relationship management skills.
Cross-functional stakeholder management skills.
Data analysis skills and business insight.
Written and verbal business communication skills, including communication with executive leadership.
Project coordination and execution skills.
Process improvement and problem-solving skills.
Experience with business requirements, data files, or system implementations.
Experience with vendor contracts, pricing, or financial analysis.

Responsibilities

Manage external vendors after product launch and implementation, including group onboarding, sales training, resolution of member-level issues, and client/vendor invoicing.
Analyze and coordinate aggregate executive summaries on product or program effectiveness for clients and lines of business.
Develop, coordinate, evaluate, and provide customer support for activities and programs.
Create methods for collecting member feedback, monitor member satisfaction, and improve services to enhance the customer experience.
Maintain training and marketing materials.
Build and maintain strong relationships with external companies and internal lines of business.
Maintain detailed procedures and documentation for data sources and product methodology.
Develop and implement policies and procedures, onboarding processes, and invoicing.
Prepare charts, illustrations, other graphic presentations, and narrative analysis.
Monitor and interpret trends and offer solutions to address emerging healthcare utilization trends.
Complete additional tasks and projects as assigned.