Product Adoption Consultant

KēSTA I.T.•Salt Lake, UT

12h•Hybrid

About The Position

KēSTA I.T. is seeking a Product Adoption Consultant to drive adoption of a newly built platform that helps financial institutions consolidate data and identify large-scale clients and partners. The platform integrates with Salesforce and other public information sources and is being rolled out and enhanced on an ongoing basis. This is a new growth position based in Utah, with a hybrid/on-site work environment in Midvale. The role begins with a Train the Trainer onboarding track. Much of the training documentation already exists, and the consultant will enhance and contribute to it while completing coursework. After onboarding, the consultant becomes the platform trainer and primary point of contact for questions from approximately 1,500 internal users, primarily bankers, leaders, and other points of contact. The role partners mostly with bankers and also works with operations and technology stakeholders, relaying user feedback to the appropriate teams. The consultant will present findings and updates to senior leaders and executives and support change management and communications as new functionality and process changes are introduced. Credibility, patience, and the ability to help experienced professionals adapt to change are important, as the consultant will be an expert on the tool but may not be an expert on the business. This is a contract position with a high likelihood of extending well beyond six months.

Requirements

Bachelor's degree or equivalent work experience.
Excellent verbal and written communication skills.
Fluent English communication skills, including the ability to create professional business communications and training materials.
Demonstrated ability to learn new systems, tools, and business processes quickly.
Experience in corporate training.
Experience at the crossroads of software enabling, facilitating, and improving established business processes.
Experience creating user documentation, training materials, FAQs, and instructional content.
Experience designing, distributing, and analyzing surveys and user feedback.
Experience presenting information to senior leaders and executive-level stakeholders.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Candidates should reside in Utah.

Nice To Haves

Banking industry experience.
Experience supporting software, technology, or enterprise platform implementations.
Experience with change management, user adoption, or business readiness activities.
Experience gathering business requirements and translating them into actionable recommendations.
Familiarity with Agile methodologies and product delivery processes.
Experience working with cross-functional teams including business, operations, and technology stakeholders.

Responsibilities

Complete Train the Trainer onboarding and become proficient in the platform.
Serve as the primary point of contact for user questions and support.
Deliver training sessions and workshops for approximately 1,500 users, including bankers, leaders, and other points of contact.
Develop, enhance, and maintain training materials, user guides, FAQs, and related documentation to support onboarding and adoption.
Plan, distribute, and analyze user surveys to gather feedback and identify opportunities for process and product improvements.
Track trends in user feedback and provide actionable insights to improve user experience and adoption.
Present findings, recommendations, and status updates to stakeholders, including senior leadership and executives.
Partner with business and technical teams, including operations and technology stakeholders, to understand user needs and communicate feedback to the appropriate groups.
Support change management and communications activities tied to new functionality, enhancements, and process changes.
Facilitate meetings, workshops, and stakeholder discussions as needed.