Senior Practice Assistant

Mass General Brigham • Conversion Only - Massachusetts, MA

1d • Onsite

About The Position

The Senior Practice Assistant supports a busy clinical practice by assisting patients, supporting providers, and helping daily operations run smoothly. The role coordinates patient appointments and complex provider schedules, handles advanced scheduling needs including surgical scheduling, and serves as a Super User for registration, scheduling, and billing systems. The Senior Practice Assistant also guides Office and Practice Assistants, partners with leadership on day-to-day operations, and processes prior authorizations, prescription refill requests, test results, and provider messages. Additional duties include supporting billing and medical records and collecting co-payments.

This is an onsite, regular position at The Brigham and Women's Hospital, Inc. The schedule is Monday through Friday during business hours, with 40 scheduled hours per week and a day shift.

Requirements

• High school diploma or equivalent.
• 3–5 years of office or administrative experience.
• Strong proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Excellent communication and customer service skills.
• Strong organizational and time-management skills, with the ability to manage multiple priorities.
• Ability to prepare, edit, and proofread professional correspondence.
• Strong attention to detail and accuracy.
• Collaborative approach, with the ability to follow established processes and work effectively as part of a team.
• Knowledge of general office operations and administrative procedures.

Responsibilities

• Coordinate patient appointments and complex provider schedules.
• Assist patients with scheduling and general inquiries.
• Manage surgical scheduling and other advanced scheduling needs.
• Serve as a Super User for registration, scheduling, and billing systems.
• Guide and support Office and Practice Assistants.
• Partner with leadership on day-to-day practice operations.
• Manage prior authorizations, prescription refill requests, test results, and provider messages.
• Support billing and medical records, and collect co-payments.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 403(b)
• Tuition reimbursement
• Discounted MBTA pass
• Generous paid time off
• Professional development and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED