Senior Practice Assistant, Cardiac Surgery

Mass General Brigham•Boston, MA

4d•$19 - $28•Hybrid

About The Position

Massachusetts General Hospital is seeking an experienced, organized, and patient-focused Senior Practice Assistant to support its Cardiac Surgery team. This advanced administrative role helps ensure smooth and efficient practice operations while supporting patients, surgeons, and clinical staff in a specialized cardiac surgical setting. The position works with minimal supervision and provides a resource for fellow Practice Assistants, with opportunities to develop specialized expertise and leadership skills. The role is hybrid, with four days onsite and one day remote, and is scheduled Monday through Friday, 8:30 AM to 5:00 PM. The work location is 100 Blossom Street, and the position is scheduled for 40 hours per week. The employee supports patient scheduling, registration, billing, complex administrative functions, patient communications, and daily office operations. The role also provides functional guidance to other administrative staff and helps oversee daily practice activities in partnership with the Supervisor.

Requirements

High school diploma or equivalent.
3–5 years of office experience.
Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
Strong knowledge of office operations, standards, and administrative procedures.
Excellent written and verbal communication skills, including composing, editing, and proofreading professional correspondence and documents.
Strong customer service skills and the ability to communicate professionally and compassionately with patients, families, and colleagues.
Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately escalate complex concerns.
Strong organizational, multitasking, and time-management skills, including the ability to manage competing priorities.
Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
Ability to work independently, follow established protocols, and provide guidance and support to fellow administrative team members.

Responsibilities

Coordinate patient appointments, maintain accurate scheduling records, and support patient check-in and check-out.
Manage incoming calls, respond to patient inquiries, and handle routine and complex administrative requests appropriately.
Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records.
Serve as a Super User for scheduling, registration, and billing systems, assisting and training colleagues.
Perform complex administrative functions as needed, including surgical scheduling, provider schedule changes, and appointment blocking.
Provide functional guidance to Office and Practice Assistants and partner with the Supervisor to help oversee daily practice activities.
Manage patient communications concerning prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
Collect co-payments when required and support patient registration and billing processes.
Support daily office operations by preparing correspondence, maintaining records, managing documentation, and helping ensure efficient administrative workflows.
Collaborate with cardiac surgeons, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.