Practice Assistant - Dental Surgery

Mass General Brigham•Boston, MA

1d•$18 - $25•Onsite

About The Position

The Practice Assistant supports the day-to-day operations of a Dental Surgery practice, serving as an important point of contact for patients and helping coordinate appointments, medical records, scheduling, and other administrative activities. The role contributes to a smooth experience for patients and providers in a fast-paced clinical environment, delivering professional, patient-focused service while managing multiple priorities. The position is per diem and onsite at 165 Cambridge Street. The schedule is every other Saturday, 7:45 a.m.–4:15 p.m.; the listed work shift is day shift. Compensation is listed as $17.71–$24.94 per hour, with starting pay stated as $20 per hour and the possibility of a higher rate based on individual experience and qualifications.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency with Microsoft Office and general office systems and procedures.
Strong written and verbal communication skills.
Excellent organization and time-management skills, with the ability to manage multiple priorities.
Ability to handle routine and more complex phone inquiries professionally and effectively.

Nice To Haves

Certified Medical Administrative Assistant (CMAA).

Responsibilities

Welcome patients and assist with scheduling, check-in, and check-out.
Answer phones, respond to routine questions, take accurate messages, and coordinate appointments.
Maintain patient records, scan documentation, obtain medical records and lab results, and process billing-related forms.
Support prior authorizations, prescription refill requests, provider questions, and test result communications.
Assist with specialized scheduling needs, including surgical scheduling and schedule changes or blocking, as appropriate.
Serve as a resource for scheduling, registration, and billing systems and assist or train colleagues as needed.
Manage multiple priorities while providing professional, patient-focused service and helping the practice run efficiently.