Senior Practice Assistant, Cardiac Surgery

Mass General Brigham•Boston, MA

2d•Hybrid

About The Position

The Senior Practice Assistant supports efficient daily operations for the Cardiac Surgery practice at Massachusetts General Hospital, helping patients, surgeons, and clinical staff in a specialized cardiac surgical setting. Working with minimal supervision, the role handles patient scheduling, registration, billing, documentation, and complex administrative functions, while serving as a knowledgeable resource for fellow Practice Assistants. The position includes advanced scheduling and administrative work, such as surgical scheduling, provider schedule changes, and appointment blocking. The Senior Practice Assistant also provides functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, helps oversee daily practice activities. This is a hybrid role with four onsite days and one remote day per week, Monday through Friday, from 8:30 a.m. to 5:00 p.m.

Requirements

High school diploma or equivalent.
3–5 years of office experience.
Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
Strong knowledge of office operations, standards, and administrative procedures.
Excellent written and verbal communication skills, including composing, editing, and proofreading professional correspondence and documents.
Strong customer service skills and the ability to communicate professionally and compassionately with patients, families, and colleagues.
Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately escalate complex concerns.
Strong organizational, multitasking, and time-management skills, including the ability to manage competing priorities.
Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
Ability to work independently, follow established protocols, and provide guidance and support to fellow administrative team members.

Responsibilities

Coordinate patient appointments, maintain accurate scheduling records, and support patient check-in and check-out.
Manage incoming calls, respond to patient inquiries, and handle routine and complex administrative requests appropriately.
Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records.
Serve as a Super User for scheduling, registration, and billing systems, assisting and training colleagues.
Perform complex administrative functions, including surgical scheduling, provider schedule changes, and appointment blocking as needed.
Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities.
Manage patient communications concerning prior authorizations, provider questions, prescription refills, and test results, ensuring follow-up and escalation as appropriate.
Collect co-payments when required and support patient registration and billing processes.
Support daily office operations by preparing correspondence, maintaining records, managing documentation, and supporting efficient administrative workflows.
Collaborate with cardiac surgeons, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.