Senior Practice Assistant, Neurosurgery

Mass General Brigham•Boston, MA

1d•Hybrid

About The Position

Mass General Brigham is seeking an experienced, organized, and patient-focused Senior Practice Assistant to support its Neurosurgery team. This advanced administrative role helps ensure smooth and efficient practice operations and a positive patient experience in a specialized neurosurgical care setting. The position works with minimal supervision and supports patients, providers, and clinical staff through patient scheduling, registration, billing, and complex administrative functions. The Senior Practice Assistant also serves as a knowledgeable resource for fellow Practice Assistants and helps develop leadership and specialized expertise in neurosurgical practice operations. This is a full-time, hybrid position based at 55 Fruit Street, with 40 scheduled hours per week and a day shift. The hourly pay range is $19.37–$27.71. The role works collaboratively with neurosurgeons, advanced practice providers, clinical teams, and administrative colleagues.

Requirements

High school diploma or equivalent.
3–5 years of office experience.
Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
Strong knowledge of office operations, standards, and administrative procedures.
Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
Strong customer service skills and the ability to communicate professionally and compassionately with patients, families, and colleagues.
Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately escalate complex concerns.
Strong organizational, multitasking, and time-management skills, including the ability to manage competing priorities.
Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
Ability to work independently, follow established protocols, and guide and support fellow administrative team members.

Responsibilities

Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out.
Manage incoming calls, respond to patient inquiries, and handle routine and complex administrative requests appropriately.
Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records.
Serve as a Super User for scheduling, registration, and billing systems, assisting and training colleagues.
Perform complex administrative functions, including surgical scheduling, provider schedule changes, and appointment blocking as needed.
Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities.
Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
Collect co-payments when required and support patient registration and billing processes.
Support daily office operations by preparing correspondence, maintaining records, managing documentation, and ensuring efficient administrative workflows.
Collaborate with neurosurgeons, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.