Senior Practice Assistant, Neurosurgery

Mass General Brigham•Boston, MA

4d•$19 - $28•Hybrid

About The Position

The Senior Practice Assistant supports the daily operations of the Mass General Hospital Neurosurgery practice and helps provide patients with an efficient, welcoming care experience. Working with minimal supervision, this advanced administrative role handles patient scheduling, registration, billing, documentation, and complex administrative functions in a specialized neurosurgical care setting. The Senior Practice Assistant also serves as a knowledgeable resource for fellow Practice Assistants, providing functional guidance and support in partnership with the Supervisor. The position is full-time, hybrid, and scheduled for 40 hours per week on the day shift. It is based at 55 Fruit Street. The listed pay range is $19.37–$27.71 per hour.

Requirements

High school diploma or equivalent.
3–5 years of office experience.
Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
Strong knowledge of office operations, standards, and administrative procedures.
Excellent written and verbal communication skills, including composing, editing, and proofreading professional correspondence and documents.
Strong customer service skills and the ability to communicate professionally and compassionately with patients, families, and colleagues.
Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately escalate complex concerns.
Strong organizational, multitasking, and time management skills, including the ability to manage competing priorities.
Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
Ability to work independently, follow established protocols, and provide guidance and support to fellow administrative team members.

Responsibilities

Coordinate patient appointments, maintain scheduling records, and support patient check-in and check-out.
Manage incoming calls, respond to patient inquiries, and handle routine and complex administrative requests appropriately.
Process patient billing forms, maintain documentation, and scan records into electronic medical records.
Serve as a Super User for scheduling, registration, and billing systems, and assist and train colleagues.
Perform complex administrative functions such as surgical scheduling, provider schedule changes, and appointment blocking as needed.
Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities.
Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring follow-up and escalation as appropriate.
Collect co-payments when required and support patient registration and billing processes.
Support daily office operations by preparing correspondence, maintaining records, managing documentation, and ensuring efficient administrative workflows.
Collaborate with neurosurgeons, clinical teams, and administrative colleagues to support practice operations and a positive patient experience.