Senior Clinic/Practice Assistant

Mass General Brigham•Waltham, MA

2d•Onsite

About The Position

The Senior Clinic/Practice Assistant supports the daily operations of MGH Primary Care Associates and helps provide patients with a welcoming, well-organized experience. The role handles appointment scheduling, patient check-in and check-out, appointment records, routine caller inquiries, billing forms, and scanning documents into Epic. It also serves as a subject matter resource for scheduling, registration, and billing systems, including training and supporting teammates. The position performs advanced scheduling work, such as surgical scheduling and schedule changes or blocking, and screens and routes messages involving prior authorizations, provider questions, prescription refills, and test results. This is a regular, 40-hour-per-week, onsite day-shift position at 52 Second Avenue in Waltham, Massachusetts. The listed pay range is $19.37–$27.71 per hour, with starting pay noted as $22.00 per hour and increases based on years of experience.

Requirements

High school diploma or equivalent.
3–5 years of office experience.
Advanced Microsoft Outlook, Word, Excel, and PowerPoint skills.
Strong written and verbal communication skills.
Excellent organization, time management, and attention to detail.

Responsibilities

Schedule appointments, manage patient check-in and check-out, and maintain accurate appointment records.
Serve as a welcoming first point of contact, respond to routine caller questions, and triage matters appropriately.
Process patient billing forms and scan documents into the patient medical record in Epic.
Serve as a Super User for scheduling, registration, and billing systems, providing training and support to teammates.
Perform advanced scheduling work, including surgical scheduling and schedule changes or blocking.
Handle, screen, and route messages related to prior authorizations, provider questions, prescription refills, and test results.
Contribute to additional responsibilities as assigned.