Clinic/Practice Assistant, Neurology

Mass General Brigham•Northampton, MA

8d•Onsite

About The Position

The Clinic/Practice Assistant supports an onsite Neurology practice at Mass General Brigham Medical Group Western Massachusetts, Inc. The role performs administrative and clinical-support functions under general supervision, supporting patient visits and helping maintain efficient daily operations. Duties include appointment scheduling, patient check-in and check-out, and helping patients feel welcomed and supported. This position does not require direct patient care. The position is full-time, 40 hours per week, Monday through Friday, from 8:00 a.m. to 4:30 p.m. It is based at 22 Atwood Drive in Northampton, Massachusetts.

Requirements

High school diploma or equivalent required; experience cannot be accepted in lieu of a degree.
Two to three years of office experience required.
Proficiency with all Office Suite applications.
Knowledge of office operations and standards and office procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
Ability to communicate effectively in writing and verbally, tailored to the audience and needs of the situation.
Ability to understand work-related written materials and communicate clearly and effectively, including composing or editing emails, memos, and letters, and taking complete and accurate messages.
Ability to manage one’s own time and the time of others.
Well-organized, with good time-management skills and the ability to manage multiple tasks, follow established protocols, and work within systems.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) – Data Conversion – Various Issuers preferred.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents into patient medical records/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, and memos as directed.
May accept co-payments.
Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Act as a Super User for scheduling, registration, and billing systems.
Assist and train others in scheduling, registration, and billing systems.
May perform more complex or specialized functions, such as surgical scheduling and schedule changes or blocking, at an advanced competency level.