Practice Assistant II, Neurology

Mass General Brigham•Boston, MA

5d•Hybrid

About The Position

The Practice Assistant II supports the Department of Neurology at Massachusetts General Hospital by helping ensure efficient practice operations and a welcoming, supportive experience for patients receiving specialized neurological care. Working with neurologists, clinical staff, and administrative colleagues, the assistant coordinates appointments, manages patient communications and documentation, and supports daily office workflows. The role also includes advanced scheduling support and serving as a Super User for scheduling, registration, and billing systems. This position offers exposure to specialized clinical services and healthcare operations, with opportunities to develop expertise in neurology practice operations and patient care coordination.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency in Microsoft Office Suite and standard office equipment.
Strong knowledge of office operations, standards, and administrative procedures.
Excellent written and verbal communication skills, including composing professional correspondence and accurately relaying information.
Strong customer service skills and the ability to communicate professionally and compassionately with patients, families, and colleagues.
Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately escalate complex concerns.
Strong organizational, multitasking, and time management skills, including the ability to manage competing priorities.
Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
Ability to follow established protocols, adapt to changing priorities, and collaborate effectively with multidisciplinary teams.

Responsibilities

Coordinate patient appointments, maintain scheduling records, and support patient check-in and check-out.
Greet and assist patients, respond to inquiries, and provide a welcoming and professional experience.
Answer incoming calls, schedule appointments, route messages, and communicate with patients and clinical teams.
Process patient billing forms, scan documentation into electronic medical records, and maintain accurate patient information.
Request medical records, laboratory results, and other documentation needed for patient care coordination.
Support office operations by distributing mail and faxes, preparing correspondence, filing records, and maintaining appointment schedules.
Handle communications about prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
Collect patient co-payments when required and support registration and billing processes.
Serve as a Super User for scheduling, registration, and billing systems, assisting and training colleagues.
Assist with advanced scheduling, including provider schedule changes, appointment blocking, and specialized scheduling.
Collaborate with neurologists, clinical teams, and administrative colleagues to maintain efficient workflows and a positive patient experience.