Medical Assistant Neurology Clinic

Banner Health • Phoenix, AZ

2d • Onsite

About The Position

The Medical Assistant supports clinicians and nursing staff in providing medical care and direct patient care in a neurology clinic. The role prepares patients for examinations and treatment, assists with exams and minor in-office procedures, coordinates patient care, and provides clerical and administrative support. It uses specialized knowledge, judgment, and skills to help deliver an excellent patient experience.

The position is based at Banner – University Medical Center Phoenix in Phoenix, Arizona. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The Medical Assistant works under the direct supervision of providers and interacts with patients, families, staff, physicians, and external health care contacts. Uncertified Medical Assistants may be considered and will have 12 months from the start of employment to become nationally certified; Banner provides study materials and pays the certification cost. A passing certification score results in a pay increase. Medical Assistants may also pursue career advancement or tuition assistance.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
• Active medical assistant certification as an RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT; the posting also states that uncertified applicants may be considered and must obtain national certification within 12 months of employment.
• BLS certification required upon hire.
• Strong computer skills, including the ability to work with medical software.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple changing priorities effectively and in an organized fashion.

Nice To Haves

• At least 2 years of prior Medical Assistant experience, preferably in a busy outpatient clinic setting.
• Specialty clinic experience, particularly in neurology or other complex medical specialties.
• Experience with medication preparation, prior authorizations, prescription management, and other medication-related workflows.
• Experience with office medical procedures and treatments.
• Knowledge of insurance, managed care operations, EMR, and scheduling software.
• Additional related education and/or experience.

Responsibilities

• Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report changes in patient condition to clinicians.
• Assist providers with examinations and minor in-office procedures, which may include phlebotomy, ear irrigation, and EKGs; serve as a chaperone when needed.
• Use universal blood and body fluid precautions and personal protective equipment as needed, and prioritize patient flow through the clinical process.
• Coordinate patient care, including precertifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests.
• Communicate test results to patients and support clinicians in providing optimal patient care; administer medications when authorized by policy or direction.
• Provide clerical support, including patient notifications and maintaining complete medical records with relevant labs, authorizations, imaging, hospital records, and prior care information.
• Provide complete and accurate billing information for patient encounters in a timely manner.
• Maintain a clean and functional environment by cleaning and disinfecting equipment, instruments, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines.
• Perform basic equipment maintenance and coordinate repairs when needed.
• Order supplies as directed, stock patient care areas, and handle medication-related tasks such as monitoring expired medications and equipment and recalls.
• Maintain effective communication with internal and external customers and exemplify service orientation and teamwork.
• Complete required onboarding and orientation activities, including simulation training as needed.
• Support patients and families by prioritizing information from multiple sources and responding to changes in health status.

Benefits

• Scrub allowance.
• Access to Medical Assistant certification study materials and payment of certification costs for uncertified Medical Assistants.
• Pay increase after earning certification and passing the certification exam.
• Opportunity to advance on the Medical Assistant career ladder.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED