Clinic Practice Assistant II

Mass General Brigham•Belmont, CA

9d•Onsite

About The Position

The Clinic Practice Assistant II performs administrative and clinical-support functions to help ensure smooth and efficient clinical service or physician-practice operations under general supervision. The role involves basic, routine clerical work and administrative duties related to patient visits, including scheduling, check-in, and check-out. This is a full-time, on-site position at 115 Mill Street in Belmont, with a scheduled 40-hour workweek and a day shift. Patient care is not required.

Requirements

High school diploma or equivalent.
Two to three years of office experience.
Proficiency with the Office Suite.
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage less routine calls, and resolve routine issues as appropriate.
Effective written and verbal communication skills, including composing or editing emails, memos, and letters and taking complete, accurate messages.
Ability to manage one's own time and the time of others.
Strong organization and time-management skills, including the ability to manage multiple tasks, follow established protocols, and work within systems.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential from any issuer.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents into patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, and memos as directed.
Accept co-payments when required.
Handle, screen, or take messages concerning prior authorizations, provider questions, prescription refills, and test results.
Act as a super user for scheduling, registration, and billing systems, and assist with training others in these areas.
Perform more complex or specialized functions, such as surgical scheduling or schedule changes and blocking, at an advanced competency level when required.