Clinic Practice Assistant II - Scheduler Oncology

Mass General Brigham•Dover, NH

2d•$18 - $25•Onsite

About The Position

The Clinic Practice Assistant II performs routine administrative and clerical duties for a clinical service or physician practice office within the busy Cancer Center at Wentworth-Douglass Hospital/Mass General Brigham in Dover, New Hampshire. The role is full time, onsite, and scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m., with no weekends or holidays. The ideal candidate has oncology or other scheduling experience, and knowledge of healthcare insurance is helpful. Flexibility, strong communication and organizational skills, and experience with Epic or another electronic medical record system are required. The position also handles more complex or specialized functions at an advanced competency level and may serve as a super user for scheduling, registration, and billing systems, assisting with and training others.

Requirements

High school diploma or equivalent.
Epic or other electronic medical record experience.
Flexibility and good communication and organizational skills.
Proficiency with all Office Suite applications.
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage non-routine phone calls, and resolve routine issues as appropriate.
Ability to communicate effectively in writing and verbally, including composing or editing emails, memos, and letters and taking complete, accurate messages.
Ability to understand work-related written materials and communicate clearly and effectively with others.
Ability to manage own time and the time of others.
Strong organization and time-management skills to manage multiple tasks, follow established protocols, and work within systems.

Nice To Haves

Oncology scheduling experience or other scheduling experience.
Knowledge of healthcare insurance.
Certified Medical Administrative Assistant (CMAA) credential.
Two to three years of medical office experience (preferred).

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents into the patient medical record/LMR.
Request patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, and other materials as directed.
Accept co-payments when required.
Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Act as a super user for scheduling, registration, and billing systems.
Assist and train others in scheduling, registration, and billing systems.
Perform more complex or specialized functions, such as surgical scheduling or schedule changes/blocking, at an advanced competency level.