Oncology Scheduler II

Sutter Health•Oakland, CA

4d•$32 - $45

About The Position

Maintains scheduling for specialized procedures for an assigned department. Coordinates services with physicians' offices and other related departments, verifying room and equipment availability when necessary. Builds confidence and cooperation with patients, their families or support groups, and other healthcare providers through competent performance and effective communication. Follows local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. May perform specific additional tasks and/or orient other staff to the department. The role also performs general clerical work, including answering phones, greeting customers and patients, and preparing and maintaining accurate patient-service schedules and related documentation. It maintains a clean, organized, and safe work environment and handles protected health information confidentially. The position is regular, non-exempt, full-time, and scheduled for day shifts, eight hours per shift, Monday through Friday, with occasional weekend requirements.

Requirements

High school diploma or General Education Diploma (GED).
One year of recent relevant experience.
Knowledge of medical terminology, including diagnostic tests, surgeries, consultations, and procedures.
Ability to interpret information and instructions provided in written, oral, diagram, or schedule form.
Written and verbal communication skills.
Time-management and organizational skills, including the ability to prioritize assignments and meet deadlines within standardized policies and procedures.
General knowledge of computer applications such as Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work independently and as part of a team, manage multiple tasks, and work in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to protect the privacy of patients' PHI and build collaborative relationships with peers and staff.

Responsibilities

Maintain scheduling for specialized procedures in the assigned department.
Coordinate services with physicians' offices and related departments, verifying room and equipment availability when necessary.
Communicate effectively with patients, families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Perform general clerical tasks, including answering phones and greeting customers and patients.
Prepare, complete, update, and maintain accurate job-related documentation and patient-service schedules.
Maintain a clean, neat, organized, and safe work environment, including organizing files and keeping desks clear of clutter.
Perform job responsibilities in compliance with department standards, policies, procedures, and applicable regulations.
Protect the confidentiality of patient protected health information (PHI).
May perform specific additional tasks and/or orient other staff to the department.