Oncology Scheduler

Duly Health and Care • Tinley Park, IL

1d • $16 - $25

About The Position

The Oncology Scheduler schedules appointments for Duly Oncology & Hematology patients, including infusion and provider appointments. The role answers the appointment line, monitors faxes and incoming calls to support nursing staff, and assists with rescheduling. It provides friendly, professional service when scheduling patient appointments and procedures. Travel may be required. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

• High school diploma or GED.
• Experience with telephone, computer, and customer service.
• Medical terminology skills, both verbal and written.
• Ability to learn new computer programs.
• Professional conduct toward customers, physicians, and co-workers.
• Ability to multitask and prioritize.
• Time-management skills.

Responsibilities

• Greet patients in a friendly manner.
• Verify patient information and its accuracy.
• Schedule and reschedule appointments, including pre-operative lab work or other testing before procedures when necessary.
• Contact patients to confirm appointments and procedures.
• Explain and verify preparation instructions with patients, and route questions to a nurse when appropriate.
• Prepare essential paperwork for doctors, the referral coordinator, and files.
• Verify doctors’ schedules with facilities each day.
• Maintain strict patient confidentiality.
• Maintain a clean and organized work area.
• Cover or fill in for co-workers as needed.
• Perform other duties and responsibilities as assigned.
• Answer the appointment line and assist patients with scheduling infusion and provider appointments.
• Monitor faxes and incoming calls to assist nursing staff.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Up to 12 weeks of parental leave at 100% pay, and a financial benefit for adoption and surrogacy for eligible non-physician team members.
• Additional compensation may be available through shift differentials, bonuses, and other incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED