Clinic Practice Assistant II

Mass General Brigham•Belmont, MA

11d•$18 - $25•Onsite

About The Position

The Clinic Practice Assistant II performs administrative and clinical functions that support efficient clinical service or practice operations under general supervision. The role involves routine clerical tasks and administrative duties related to patient visits, including scheduling, check-in, and check-out. Duties may vary by department. This is a full-time, onsite position at 115 Mill Street in Belmont, scheduled for 40 hours per week on the day shift. The position does not require patient care.

Requirements

High school diploma or equivalent required; experience cannot substitute for this requirement.
Two to three years of office experience required.
Proficiency with the Office Suite.
Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage non-routine calls, and resolve routine issues as appropriate.
Ability to communicate effectively in writing and verbally, including composing or editing emails, memos, and letters and taking complete, accurate messages.
Ability to understand written work-related documents and communicate clearly with others.
Ability to manage one’s own time and the time of others.
Strong organization and time-management skills, with the ability to manage multiple tasks, follow established protocols, and work within systems.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential from a listed issuer is preferred.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents into patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, and memos as directed.
May accept co-payments.
Handle, screen, or take messages about prior authorizations, provider questions, prescription refills, and test results.
Act as a Super User for scheduling, registration, and billing systems.
Assist and train others in scheduling, registration, and billing systems.
May perform more complex or specialized functions, such as surgical scheduling or schedule changes and blocking, at an advanced competency level.