Clinic/Practice Assistant, Cardiology

Mass General Brigham•Northampton, MA

1d•$18 - $25•Onsite

About The Position

The Clinic/Practice Assistant supports the Cardiology practice at Mass General Brigham Medical Group Western Massachusetts, Inc. The practice provides integrated cardiac evaluation and treatment, including cardiac and vascular intervention, electrophysiology, heart failure management, valvular heart disease, peripheral artery disease, and a Congestive Heart Failure Clinic. The position is based onsite at Cooley Dickinson’s Atwood Health Center in Northampton, Massachusetts. Under general supervision, the assistant performs administrative and basic clerical functions to support efficient clinical service and practice operations. Duties related to patient visits include scheduling, check-in, and check-out; specific tasks may vary by department. The role does not require patient care. The position is full-time, 40 hours per week, Monday through Friday, with flexible shifts within the practice’s 8:00 a.m.–5:00 p.m. operating hours.

Requirements

High school diploma or equivalent.
Strong customer service skills and a genuine interest in patient care; the employer provides training.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents into patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, and other materials as directed.
Accept co-payments when required.
Handle, screen, or take messages concerning prior authorizations, provider questions, prescription refills, and test results.
Act as a super user for scheduling, registration, and billing systems and assist with training others in these areas.
Perform more complex or specialized functions at an advanced competency level, such as surgical scheduling or schedule changes and blocking.