Clinic/Practice Assistant, Cardiology

Mass General Brigham•Dover, NH

8d•$18 - $23•Onsite

About The Position

Mass General Brigham is seeking a full-time, 40-hour Clinic/Practice Assistant to support Wentworth Health Partners Cardiology. The practice provides prevention, diagnosis, and treatment of heart disease, including general and interventional cardiology, heart failure care, electrophysiology, device implants, and anticoagulation management. The position is based at 19 Old Rollinsford Road in Dover, New Hampshire, with a secondary location at 67 Corporate Drive in Portsmouth, New Hampshire. The work schedule is Monday through Friday between 8:30 a.m. and 5:00 p.m. The assistant is a key point of contact for patients, families, clinicians, and colleagues, helping ensure visits run smoothly and patients receive a welcoming, high-quality experience. The role supports patient communications, appointment scheduling and records, referrals and orders, documentation, patient flow, and general office operations. Employees may be asked to float to other Wentworth Health Partners departments for cross-coverage, staffing support, or other extenuating circumstances.

Requirements

High school diploma or equivalent.
0–1 year of healthcare office experience.
Basic proficiency with Microsoft Office applications.
Knowledge of general office operations, procedures, and standards, including filing, copying, scanning, printing, and faxing.
Ability to manage phone systems, handle non-routine calls, and resolve routine issues appropriately.
Strong written and verbal communication skills, including composing clear messages and taking complete, accurate notes.
Strong organization and time management skills, with the ability to balance multiple tasks and follow established protocols.

Nice To Haves

Adaptability and attention to detail, and comfort working in a fast-paced, high-volume healthcare environment.
Familiarity with medical terminology.
Experience or exposure to referral coordination.

Responsibilities

Greet and assist patients, creating a warm and professional first impression.
Answer incoming calls, respond to routine inquiries, take accurate messages, and route calls appropriately.
Schedule patient appointments, maintain appointment records, and support check-in and check-out processes.
Process referrals, diagnostic orders, lab orders, patient forms, billing forms, and medical-record documentation.
Monitor patient flow and waiting room activity to support an efficient practice environment.
Request medical records and laboratory test results as needed.
Open and distribute mail and faxes, scan documents, file materials, and complete general clerical tasks.
Assist with prior authorization messages, provider questions, prescription refill requests, and test result communications.
Support practice leadership, clinicians, and peers with day-to-day operational needs.
Serve as a resource for scheduling, registration, and billing systems, including assisting or training others when appropriate.
Float to other departments within the Wentworth Health Partners system when needed for cross-coverage, staffing support, or other extenuating circumstances.