Practice Assistant II, Cardiology

Mass General Brigham•Boston, MA

8d•$18 - $25•Onsite

About The Position

The Practice Assistant II supports cardiovascular practice operations at Massachusetts General Hospital by coordinating appointments, managing patient communications, and handling administrative workflows. The role works closely with physicians, clinical staff, and administrative colleagues to help provide efficient operations and a welcoming, supportive patient experience. It offers the opportunity to develop expertise in cardiovascular services, scheduling, registration, billing, and Epic in a collaborative academic healthcare environment. The position is onsite at 32 Fruit Street, scheduled for 40 hours per week, Monday through Friday on the day shift.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency in Microsoft Office Suite and standard office equipment.
Knowledge of office operations, administrative procedures, and general office workflows.
Strong customer service skills and the ability to communicate professionally and compassionately with patients, families, and colleagues.
Excellent written and verbal communication skills, including managing incoming calls and accurately relaying information.
Strong organizational, multitasking, and time-management skills, including the ability to manage competing priorities.
Attention to detail and the ability to maintain accurate documentation in a fast-paced healthcare environment.
Ability to follow established procedures, adapt to changing priorities, and work collaboratively with multidisciplinary teams.

Responsibilities

Coordinate patient appointments, maintain accurate scheduling records, and support patient check-in and check-out.
Greet and assist patients, respond to inquiries, and provide a welcoming and professional experience.
Manage incoming calls, schedule appointments, route messages, and communicate with patients and clinical teams.
Process patient billing forms and scan documentation into Epic, maintaining accurate and complete medical records.
Request medical records, laboratory results, and other documentation needed for patient care coordination.
Perform routine administrative tasks, including distributing mail and faxes, preparing correspondence, and maintaining office records.
Collect patient co-payments when required and support registration and billing processes.
Handle communications about prior authorizations, provider questions, prescription refills, and test results, following up or escalating as appropriate.
Serve as an Epic Super User for scheduling, registration, and billing systems; training is provided.
Assist with colleague training and, as needed, advanced scheduling functions such as surgical scheduling and provider schedule management.
Collaborate with cardiovascular providers, clinical teams, and administrative colleagues to maintain efficient workflows and a positive patient experience.