Senior Practice Assistant, Cardiology

Mass General Brigham•Boston, MA

8d•Onsite

About The Position

The Senior Practice Assistant supports the Watkins Clinic within the Department of Cardiology at Brigham and Women's Hospital. This onsite, advanced administrative role helps maintain efficient practice operations and supports patients, providers, and clinical staff in a specialized cardiovascular care setting. The position works with minimal supervision and handles patient scheduling, registration, billing, and complex administrative functions while serving as a knowledgeable resource for other Practice Assistants. The role also provides functional guidance to colleagues and supports daily practice activities in partnership with the Supervisor.

Requirements

High school diploma or equivalent.
Five years of office experience.
Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
Strong knowledge of office operations, standards, and administrative procedures.
Excellent written and verbal communication skills, including composing, editing, and proofreading professional correspondence and documents.
Ability to manage non-routine phone inquiries, resolve routine administrative issues, and communicate effectively with patients and colleagues.
Strong organizational, multitasking, and time-management skills, with the ability to manage competing priorities.
Ability to work independently, follow established protocols, and provide guidance to others in a busy healthcare environment.

Responsibilities

Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out.
Manage incoming calls, respond to patient inquiries, and handle routine and complex administrative requests appropriately.
Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records.
Serve as a Super User for scheduling, registration, and billing systems, assisting and training colleagues.
Perform complex administrative functions, including provider schedule changes, appointment blocking, and specialized scheduling.
Provide functional guidance to Office and Practice Assistants and, with the Supervisor, help oversee daily practice activities.
Manage patient communications about prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
Collect co-payments when required and support patient registration and billing processes.
Support daily office operations by managing correspondence, preparing documents, maintaining records, and ensuring efficient administrative workflows.
Collaborate with cardiologists, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.