Practice Assistant II, Cardiology

Mass General Brigham•Boston, MA

6d•Onsite

About The Position

The Practice Assistant II supports the administrative operations of the Cardiovascular practice at Massachusetts General Hospital. Working with physicians, clinical staff, and administrative colleagues, this role coordinates appointments and communications, supports patient registration and billing, maintains accurate records, and helps provide patients and families with a welcoming, professional experience. The position also supports cardiovascular practice workflows and may assist with advanced scheduling and colleague training. Training is provided to serve as an Epic Super User for scheduling, registration, and billing systems.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency in Microsoft Office Suite and standard office equipment.
Knowledge of office operations, administrative procedures, and general office workflows.
Strong customer service skills and the ability to communicate professionally and compassionately with patients, families, and colleagues.
Excellent written and verbal communication skills, including managing incoming calls and accurately relaying information.
Strong organizational, multitasking, and time-management skills, including the ability to manage competing priorities.
Attention to detail and the ability to maintain accurate documentation in a fast-paced healthcare environment.
Ability to follow established procedures, adapt to changing priorities, and work collaboratively with multidisciplinary teams.

Responsibilities

Coordinate patient appointments, maintain scheduling records, and support patient check-in and check-out.
Greet and assist patients, respond to inquiries, and provide a welcoming and professional experience.
Manage incoming calls, schedule appointments, route messages, and communicate with patients and clinical teams.
Process patient billing forms and scan documentation into Epic, maintaining accurate and complete medical records.
Request medical records, laboratory results, and other documentation needed to support patient care coordination.
Distribute mail and faxes, prepare correspondence, and maintain organized office records.
Collect patient co-payments when required and support registration and billing processes.
Handle communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring follow-up or escalation as appropriate.
Serve as an Epic Super User for scheduling, registration, and billing systems, with training provided.
Assist with training colleagues and support advanced scheduling functions, including surgical scheduling and provider schedule management, as needed.
Collaborate with cardiovascular providers, clinical teams, and administrative colleagues to maintain efficient workflows and a positive patient experience.