Clinic Practice Assistant II

Mass General Brigham • Peabody, MA

7d • Onsite

About The Position

Performs administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. The role includes basic clerical work and routine, repetitive tasks related to patient visits, such as scheduling, check-in, and check-out. Duties may vary by department. This position does not require patient care. The position is onsite at 4 Centennial Drive and is scheduled for six hours per week on Sundays from 6 a.m. to 12 p.m. The work shift is listed as rotating.

Requirements

• High school diploma or equivalent.
• Two to three years of office experience.
• Proficiency with all Office Suite.
• Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage non-routine phone calls, and resolve routine issues as appropriate.
• Effective written and verbal communication skills, including composing and editing emails, memos, and letters and taking complete and accurate messages.
• Ability to manage one's own time and the time of others.
• Strong organization and time-management skills to manage multiple tasks, follow established protocols, and work within systems.

Nice To Haves

• Certified Medical Administrative Assistant (CMAA) credential from a listed issuer.

Responsibilities

• Perform routine administrative and clerical duties for a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, respond to routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Request patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, and memos as directed.
• Accept co-payments when required.
• Handle, screen, or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as a “Super User” for scheduling, registration, and billing systems.
• Assist and train others in scheduling, registration, and billing systems.
• Perform more complex or specialized functions, such as surgical scheduling or schedule changes and blocking, when assigned and at an advanced competency level.

Benefits

• Competitive base pay.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED