Senior Clinic/Practice Assistant
About The Position
The Senior Clinic/Practice Assistant supports clinical operations at MGH Primary Care Associates, helping ensure a smooth practice experience and providing a welcoming first point of contact for patients. The role handles appointment scheduling, check-in and check-out, appointment records, routine caller inquiries, billing forms, and scanning documents into Epic. The position also serves as a Super User for scheduling, registration, and billing systems, training and supporting teammates. Additional advanced duties include surgical scheduling, schedule changes and blocking, and screening and routing messages about prior authorizations, provider questions, prescription refills, and test results. The role may take on other responsibilities as assigned. This is a regular, 40-hour-per-week, onsite day-shift position at MGH Primary Care Associates, 52 Second Avenue, Waltham, Massachusetts. Pay is listed as $19.37–$27.71 per hour, with a starting rate of $22.00 per hour and increases based on years of experience.
Requirements
- High school diploma or equivalent.
- 3–5 years of office experience.
- Advanced skills in Microsoft Outlook, Word, Excel, and PowerPoint.
- Strong written and verbal communication skills.
- Excellent organization, time management, and attention to detail.
Responsibilities
- Schedule appointments and manage patient check-in and check-out.
- Maintain accurate appointment records.
- Assist callers with routine questions and triage matters appropriately.
- Process patient billing forms and scan documents into the patient medical record using Epic.
- Serve as a Super User for scheduling, registration, and billing systems, including training and supporting teammates.
- Perform advanced work such as surgical scheduling and schedule changes or blocking.
- Handle, screen, and route messages related to prior authorizations, provider questions, prescription refills, and test results.
- Contribute to additional responsibilities as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 403(b) retirement plan
- Tuition reimbursement
- Discounted MBTA pass
- Career advancement opportunities
- Differentials, premiums, and bonuses as applicable
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
