Clinic/Practice Assistant II

Mass General Brigham•Boston, MA

1d•$18 - $25•Onsite

About The Position

Performs administrative and clinical functions under general supervision to support smooth and efficient clinical service or practice operations. The role includes basic, repetitive clerical work and administrative duties related to patient visits, including scheduling, check-in, and check-out. Actual duties may vary by department. This position does not require patient care.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency with all Office Suite applications.
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage non-routine calls, and resolve routine issues as appropriate.
Ability to communicate effectively in writing and verbally, tailoring communication to the audience.
Ability to understand work-related written materials and communicate clearly, including composing or editing emails, memos, and letters and taking complete, accurate messages.
Ability to manage one's own time and the time of others.
Strong organization and time-management skills, including managing multiple tasks, following protocols, and working within systems.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential from a recognized issuer is preferred.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, handle routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, and other materials as directed.
May accept co-payments.
Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Act as a super user for scheduling, registration, and billing systems.
Assist and train others in scheduling, registration, and billing systems.
May perform more complex or specialized functions, such as surgical scheduling and schedule changes or blocking.