Clinic/Practice Assistant II

Mass General Brigham•Boston, MA

2d•Onsite

About The Position

The Clinic/Practice Assistant II performs administrative and basic clinical-support functions under general supervision to help ensure smooth and efficient clinical service or practice operations. The role handles routine clerical work and administrative tasks related to patient visits, including scheduling, check-in, and check-out. Duties may vary by department. This position does not require patient care.

Requirements

High school diploma or equivalent.
Two to three years of office experience.
Proficiency with all Office Suite applications.
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage less routine calls, and resolve routine issues as appropriate.
Effective written and verbal communication, including composing and editing emails, memos, and letters and taking complete, accurate messages.
Ability to manage one's own time and the time of others.
Strong organization and time-management skills, including managing multiple tasks, following established protocols, and working within systems.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential from a listed issuer.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, handle routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, and memos as directed.
Accept co-payments when required.
Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Act as a super user for scheduling, registration, and billing systems, and assist with or train others in these areas.
Perform more complex or specialized functions, such as surgical scheduling or schedule changes and blocking, at an advanced competency level when required.