Senior Pharmacy Technician

Walgreens•Newport News, VA

13d

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. Operates pharmacy systems to obtain patient and drug information and process prescriptions. Assists and coaches pharmacy technicians and cashiers in using pharmacy systems and cash registers, and models a distinctive and delightful customer experience. The role supports pharmacy operations, including entering patient and drug information, filling prescriptions, maintaining workflow, reporting prescription errors, processing third-party claims, handling sales, and leading inventory management activities. It may also support clinical services, outreach to the local medical community, pharmacy performance improvement, and maintenance of a clean, orderly, well-stocked department. The Senior Pharmacy Technician maintains required certification or registration, completes assigned training and continuing education, and keeps current with healthcare and pharmacy developments. The role requires flexible scheduling, including evenings and weekends. Compensation depends on factors such as geography, skills, education, and experience. The position remains open until filled.

Requirements

PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy, Health System Pharmacy, or collective bargaining agreement locations.
Maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Assist the pharmacist, under supervision, in the practice of pharmacy in accordance with state, federal, and company requirements.
Operate pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Assist and coach pharmacy technicians and cashiers in using pharmacy systems, processes, tools, and cash registers.
Deliver a positive customer experience by greeting and assisting customers, resolving issues, answering questions, and modeling customer service practices.
Retrieve, count, and pour medications; verify medication accuracy and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing requirements during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset protection procedures and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer service, and inventory performance data, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and conduct outreach to healthcare groups, retirement homes, nursing homes, and other forums.
Ensure the Pharmacy Department is adequately supplied, clean, neat, and orderly.
Maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
Attend assigned training, complete requested PPLs, and acquire continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.
Complete special assignments and other tasks as assigned.
Comply with company policies and procedures and maintain respectful relationships with coworkers.