Senior Pharmacy Technician

Walgreens•Houston, TX

4d•$20 - $28

About The Position

In accordance with state and federal regulations and under the pharmacist’s direct supervision, the Senior Pharmacy Technician assists in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, and coaches pharmacy technicians and cashiers in using pharmacy systems and registers. It also models and delivers a distinctive, positive customer experience. The position supports pharmacy operations by entering patient and drug information, filling prescriptions, helping maintain workflow, reporting prescription errors, processing third-party claims, handling assigned sales and cash, and managing pharmacy inventory. The technician may also support clinical services, community healthcare relationships, pharmacy performance improvement, and maintenance of a clean, stocked department. The technician maintains required certification or registration, completes assigned training and continuing education, and keeps current with developments in healthcare and pharmacy. The role requires PTCB certification except in Puerto Rico, one year of pharmacy technician work experience, English fluency except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends. Willingness to obtain active immunization certification within 90 days of hire is required in applicable locations.

Requirements

PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded locations or roles.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic personal computer skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company requirements.
Operate pharmacy systems to obtain patient and drug information and process prescriptions accurately.
Coach pharmacy technicians and cashiers in the proper use of pharmacy systems, registers, processes, and tools.
Engage customers and patients, answer questions, resolve issues, and model customer-service best practices.
Enter patient and drug information, retrieve, count, and pour medications, verify prescriptions, and check for possible interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow.
Immediately report prescription errors and follow company policies and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment discrepancies and damaged goods.
Support analysis and improvement of pharmacy financial, customer service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist with clinical services when required, including collecting and properly labeling blood or urine samples, and coordinate services with healthcare clinics and external providers.
Help maintain relationships with local medical professionals and organizations through provider outreach and detailing.
Ensure the Pharmacy Department is adequately supplied, clean, neat, and orderly.
Maintain respectful relationships with coworkers and comply with company policies and procedures.
Complete special assignments and other tasks as assigned.
Maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
Attend requested training, complete PPLs, obtain continuing education credits, and maintain current pharmacy and healthcare knowledge.