Senior Pharmacy Technician

Walgreens•Dunedin, FL

13d•$18 - $24

About The Position

In accordance with state and federal regulations, the Senior Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, and assists and coaches pharmacy technicians and cashiers in using pharmacy systems and cash registers. It also models and delivers a distinctive and positive customer experience. The position supports pharmacy operations, prescription processing, inventory management, customer service, clinical services, and coordination with local healthcare providers. The technician works under pharmacist supervision and follows applicable regulations, the Walgreen Co. Pharmacy Code of Conduct, company policies, and quality-improvement procedures. The role also maintains required certification and develops pharmacy and healthcare knowledge through training and continuing education.

Requirements

PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic-level personal computer skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model and share customer-service best practices with team members and develop strong relationships with valuable customers.
Assist the pharmacist in the practice of pharmacy in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medication accuracy, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals; maintain knowledge of asset-protection techniques and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
Assist the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer-service, and inventory performance, including reviewing prescription KPIs with the Store Manager and Healthcare Supervisor.
As needed, assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.
Attend requested training, complete PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.