Senior Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Senior Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, and assists and coaches pharmacy technicians and cashiers in using pharmacy systems and cash registers. The position models and delivers a distinctive customer experience. The technician supports prescription processing and dispensing, customer service, pharmacy workflow, inventory management, clerical tasks, and pharmacy department upkeep. The role may also support clinical services and community outreach, while maintaining required certification, training, and continuing education.
Requirements
- PTCB certification, except in Puerto Rico.
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded settings or where the role is covered by a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as operating a computer, using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing online information.
- Knowledge of store inventory control.
Responsibilities
- Greet and assist customers and patients, resolve customer issues, answer questions, and model customer service best practices.
- Build strong relationships with valuable customers.
- Assist the pharmacist in pharmacy practice in compliance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error policies and the Quality Improvement Program.
- Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on an assigned cash register, handle cash as required, and help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims in a timely and efficient manner, and perform assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
- Support the Pharmacy Manager and Staff Pharmacist in reviewing financial, customer service, and inventory performance data and Rx KPIs.
- May assist with clinical services, including collecting and labeling patient blood or urine samples, and help coordinate clinical services, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical providers and community organizations through provider detailing and outreach.
- Help keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
- Coach pharmacy technicians and cashiers on correct use of processes and tools to improve efficiency.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend training, complete requested PPLs, earn continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
