Senior Pharmacy Technician

Walgreens•El Paso, TX

7d•$20 - $28

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. Operates pharmacy systems to obtain patient and drug information and process prescriptions, and assists with and coaches pharmacy technicians and cashiers in using pharmacy systems and cash registers. Models and delivers a distinctive, positive customer experience. The role supports pharmacy operations, prescription processing, inventory management, cash handling, clerical work, and customer service. It may also assist pharmacists with clinical services, provider outreach, department performance, and maintaining a clean, orderly pharmacy. The position requires maintaining applicable certification and completing training and continuing education.

Requirements

PTCB certification, except in Puerto Rico.
One year of experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing online information.
Knowledge of store inventory control.

Responsibilities

Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Develop strong relationships with valuable customers.
Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company policies; comply with the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors promptly and follow error-management and quality-improvement procedures.
Register sales, handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals; file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Support the Pharmacy Manager and Staff Pharmacist in reviewing and improving financial, customer-service, and inventory performance, including reviewing prescription KPIs with the Store Manager and Healthcare Supervisor.
May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and healthcare organizations through detailing and outreach.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the proper use of processes and tools to improve efficiency.
Maintain respectful coworker relationships, comply with company policies and procedures, and complete special assignments.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend requested training, complete PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.