Senior Pharmacy Technician

Walgreens•Franklin, TN

1d•$18 - $24

About The Position

Under direct pharmacist supervision and in accordance with state and federal regulations and company policies, the Senior Pharmacy Technician assists with pharmacy practice and other Pharmacy Department duties. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, and coaches pharmacy technicians and cashiers in using pharmacy systems and registers. It also models and delivers a distinctive customer experience. The technician supports prescription processing and dispensing, workflow, error reporting, cash register operations, customer assistance, third-party claims, and pharmacy inventory management. The role may assist with clinical services, coordinate with healthcare providers, support pharmacy performance improvement, and help maintain the Pharmacy Department. It also includes maintaining required certification and completing assigned training and continuing education.

Requirements

PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded locations or roles.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic computer skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Assist the pharmacist in the practice of pharmacy and other Pharmacy Department duties in accordance with regulations and company policies.
Operate pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications, verify the correct medicine, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments, and file claims for shipment discrepancies or damage.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving financial, customer service, and inventory performance; review prescription KPIs with the Store Manager and Healthcare Supervisor.
Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples when required, and help coordinate services with clinics and external providers.
Help maintain relationships with local healthcare providers and conduct outreach to health groups and care facilities.
Help keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers on the correct use of processes and tools.
Maintain respectful relationships with coworkers and comply with company policies and procedures.
Complete special assignments and other tasks as assigned.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete assigned PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.