Senior Pharmacy Technician

Walgreens•Hickory, NC

About The Position

In accordance with state and federal regulations and under the direct supervision of a pharmacist, the Senior Pharmacy Technician assists with the practice of pharmacy and other Pharmacy Department duties in compliance with Company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, and assists with coaching pharmacy technicians and cashiers. It also models and delivers a distinctive, helpful customer experience. The position supports prescription processing, pharmacy workflow, inventory management, customer service, and assigned clerical and operational tasks. It may assist with clinical services, including collecting and labeling patient blood or urine samples, and helps coordinate services with Walgreens healthcare clinics and external providers. The technician also supports the Pharmacy Manager and Staff Pharmacist in improving pharmacy performance and maintaining relationships with local medical and healthcare communities. The role requires maintaining PTCB certification through the designated training program and/or meeting state certification or registration requirements, attending training, completing assigned learning modules, and keeping pharmacy and healthcare knowledge current. The position requires a flexible schedule that includes evening and weekend hours.

Requirements

PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state, federal, and Company policies.
Operate pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Fill prescriptions by retrieving, counting, and pouring medications; verify the medicine is correct and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow Company error-reporting and Quality Improvement Program procedures.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register related sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, address questions and issues, assist with locating over-the-counter products, and model customer-service best practices.
Develop strong relationships with valuable customers and maintain respectful relationships with coworkers.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other clerical duties assigned by the Pharmacy Manager.
Lead Pharmacy Department inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use Company asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer-service, and inventory performance data, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local physicians, nurses, and other healthcare providers through provider outreach and detailing to health groups, retirement homes, nursing homes, and other forums.
Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Coach pharmacy technicians and cashiers on the correct use of processes and tools to improve pharmacy efficiency.
Complete special assignments and other tasks as assigned.
Maintain PTCB certification through the designated training program and/or state-required certification or registration, attend training, complete assigned PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.