Senior Pharmacy Technician

Walgreens•Buckeye, AZ

About The Position

In accordance with state and federal regulations, the Senior Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties under Company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, assists and coaches pharmacy technicians and cashiers, and models a distinctive and delightful customer experience. The position supports prescription processing, customer service, workflow, cash handling, inventory management, clinical services, and pharmacy performance. It also helps maintain the Pharmacy Department's appearance and supplies, supports relationships with local medical providers and community organizations, and completes training and continuing education. The role follows applicable laws, company policies, and pharmacy quality and safety procedures.

Requirements

PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded pharmacy settings or locations where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Assist the pharmacist in the practice of pharmacy in accordance with state and federal regulations and company policies.
Operate pharmacy systems to enter and verify patient and drug information and process prescriptions, including retrieving, counting, and pouring medications and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
Provide customer service by greeting and assisting customers and patients, resolving issues, answering questions, and modeling customer-service best practices.
Develop strong relationships with valuable customers and assist customers in locating over-the-counter products when possible.
Register related sales, collect and handle cash, and operate pharmacy cash registers as required.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection techniques and file claims for Rx drug shipment overages, shortages, order errors, or damaged goods.
Assist the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer-service, and inventory performance data, including Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and organizations through provider outreach and detailing.
Ensure the Pharmacy Department has adequate supplies and is clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
Maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
Attend requested training, complete PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
Complete special assignments and other tasks as assigned.