Senior Pharmacy Technician

Walgreens•El Paso, TX

About The Position

In accordance with state and federal regulations, the Senior Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, and assists and coaches pharmacy technicians and cashiers in using pharmacy systems and cash registers. The position models and delivers a distinctive customer experience. The technician supports prescription processing, workflow, sales transactions, claims, inventory management, and department upkeep. They report prescription errors to the pharmacist, follow the Company’s dispensing and quality policies, and may assist with clinical services and relationships with local medical providers. The role also supports pharmacy performance and inventory analysis and completes training and continuing education.

Requirements

PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy settings or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer service best practices.
Build relationships with valuable customers and provide assistance locating over-the-counter products.
Under pharmacist supervision, assist in the practice of pharmacy in compliance with state, federal, and Company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is accurate.
Retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors promptly and follow Company policies and procedures for errors and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for Rx merchandise overages, shortages, order errors, or damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer service, and inventory performance data and Rx KPIs.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist with outreach and relationship-building with local medical providers and community organizations.
Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Coach pharmacy technicians and cashiers on the correct use of processes and tools.
Maintain respectful relationships with coworkers, comply with Company policies, and complete special assignments and other assigned tasks.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend requested training, complete PPLs, earn continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.