Senior Pharmacy Technician

Walgreens•Cedar Rapids, IA

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Operates pharmacy systems to obtain patient and drug information and process prescriptions. Assists and coaches pharmacy technicians and cashiers in using pharmacy systems and cash registers, and models a distinctive and delightful customer experience. The role supports prescription processing, customer service, pharmacy workflow, inventory management, clinical services, community outreach, and Pharmacy Department upkeep. It also includes training and continuing development to maintain pharmacy knowledge and any required certification. The position requires a flexible schedule, including evening and weekend hours.

Requirements

PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing online information.
Knowledge of store inventory control.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions; model customer-service best practices and build relationships with valuable customers.
Assist the pharmacist in pharmacy practice in accordance with state, federal, and company policies; comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter patient and drug information, fill prescriptions, retrieve, count, and pour medications, verify prescriptions, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
Register related sales, collect and handle cash, assist customers in locating over-the-counter products, handle appropriate telephone calls, and process or resubmit third-party prescription claims.
Perform clerical duties assigned by the Pharmacy Manager.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection practices and file claims for overages, shortages, order errors, or damaged prescription drugs.
Support the Pharmacy Manager and Staff Pharmacist in reviewing and improving pharmacy financial, customer-service, and inventory performance data, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with the local medical community through provider outreach and other community forums.
Help maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.