Senior Pharmacy Technician

Walgreens•Chicago, IL

23d

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Operates pharmacy systems to obtain patient and drug information and process prescriptions. Assists and coaches pharmacy technicians and cashiers in pharmacy systems and cash register operations, while modeling and delivering a distinctive customer experience. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions, models customer service best practices, and develops relationships with valuable customers. Under pharmacist supervision, performs pharmacy duties in accordance with state, federal, and company policy. Enters patient and drug information, fills prescriptions, assists with workflow, reports prescription errors, processes claims, handles sales and cash, and performs clerical and inventory management tasks. Supports pharmacy performance improvement, clinical services, relationships with local healthcare providers, and the upkeep of the Pharmacy Department. Coaches pharmacy technicians and cashiers on processes and tools. Maintains PTCB certification through the designated training program and/or state-required certification or registration, attends training, completes requested learning activities, earns continuing education credits, and keeps current with healthcare and pharmacy developments.

Requirements

PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with applicable regulations and company policies.
Operate pharmacy systems to obtain patient and drug information and process prescriptions accurately.
Assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Develop strong relationships with valuable customers.
Enter patient and drug information, retrieve, count and pour medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures concerning errors and the Quality Improvement Program.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently; perform other clerical duties as assigned.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection techniques and file claims for Rx merchandise overages, shortages, order errors, and damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving financial, customer-service, and inventory performance data, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with local medical providers through detailing and outreach to healthcare groups and care facilities.
Maintain the Pharmacy Department's supplies and ensure it is clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB certification and/or state-required certification or registration; attend training, complete requested PPLs, earn continuing education credits, and maintain current pharmacy and healthcare knowledge.