Senior Pharmacy Technician

Walgreens•Lowell, MA

About The Position

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Operates pharmacy systems to obtain patient and drug information and process prescriptions, and assists with and coaches pharmacy technicians and cashiers in using pharmacy systems and registers. Models and delivers a distinctive customer experience. The role supports prescription processing, pharmacy workflow, sales and cash handling, third-party claims, inventory management, and pharmacy upkeep. It may also support clinical services and relationships with local healthcare providers. The Senior Pharmacy Technician maintains required certification and registration, completes training and continuing education, and keeps current with developments in healthcare and pharmacy. Requires a flexible schedule that includes evening and weekend hours.

Requirements

PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy, Health System Pharmacy, or collectively bargained locations.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Engage customers and patients by greeting them, offering assistance, answering questions, and resolving issues to promote a positive experience.
Model and share customer service best practices, develop relationships with valuable customers, and help customers locate over-the-counter products.
Assist the pharmacist in the practice of pharmacy in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter and verify patient and drug information, fill prescriptions, retrieve and count medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors promptly and follow company error-reporting and Quality Improvement Program procedures.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for overages, shortages, order errors, or damaged prescription drugs.
Support the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer-service, and inventory performance data, including Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling patient blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local healthcare providers through medical-provider outreach and engagement with health groups and care facilities.
Ensure the Pharmacy Department is stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
Maintain PTCB certification through the designated training program and/or meet state certification or registration requirements; attend training, complete assigned PPLs, and acquire continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.
Complete special assignments and other tasks as assigned.
Comply with company policies and procedures and maintain respectful relationships with coworkers.