Senior Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Senior Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, and assists and coaches pharmacy technicians and cashiers in using pharmacy systems and cash registers. The technician models and delivers a distinctive customer experience. The position supports prescription processing, workflow, inventory management, sales transactions, customer service, clerical work, and pharmacy operations. It may also support pharmacists in administering clinical services and coordinating with healthcare providers and the local medical community. The role maintains the Pharmacy Department's supplies, cleanliness, and orderly appearance, and completes training and continuing education to maintain relevant certification and pharmacy knowledge.
Requirements
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in specified locations or where the role is covered by a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Assist the pharmacist under supervision and in accordance with applicable regulations and company policies.
- Use pharmacy systems to enter and verify patient and drug information and process prescriptions, including retrieving, counting, and pouring medications and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors promptly to the pharmacist on duty and follow company procedures and the Quality Improvement Program.
- Follow the company's Good Faith Dispensing policy.
- Register sales on the assigned cash register and handle cash as required; assist customers in locating over-the-counter products.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments, and file claims for shipment discrepancies or damage involving prescription drugs.
- Assist the Pharmacy Manager and Staff Pharmacist in analyzing pharmacy financial, customer service, and inventory performance, including reviewing prescription key performance indicators with the Store Manager and Healthcare Supervisor.
- May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinating services with Walgreens healthcare clinics and external providers.
- Support relationships with local healthcare providers through provider outreach and engagement with health groups, retirement homes, nursing homes, and other forums.
- Maintain the Pharmacy Department's supplies and ensure it is clean, neat, and orderly.
- Coach pharmacy technicians and cashiers on the correct use of processes and tools.
- Engage customers and patients, resolve issues, answer questions, and model customer-service practices.
- Maintain respectful relationships with coworkers and comply with company policies and procedures.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend requested training, complete PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
