Senior Pharmacy Technician

Walgreens•Palm Springs, CA

About The Position

In accordance with state and federal regulations, the Senior Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, while assisting and coaching pharmacy technicians and cashiers. It also models and delivers a distinctive customer experience. The position supports prescription processing, pharmacy workflow, cash handling, claims processing, inventory management, and Pharmacy Department upkeep. It may assist with clinical services, including collecting and labeling blood or urine samples, and with coordination among pharmacy staff, Walgreens healthcare clinics, and external providers. The Senior Pharmacy Technician also helps strengthen relationships with the local medical community and supports pharmacy performance and customer service. The technician maintains required certification and knowledge through training and continuing education. The role requires a flexible schedule that may include evenings and weekends. Compensation depends on factors including geography, skills and abilities, education, and experience. The position remains open until filled.

Requirements

PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Engage customers and patients, offer assistance, resolve issues, and model customer-service best practices.
Develop strong relationships with valuable customers and assist customers in locating over-the-counter products.
Assist the pharmacist in pharmacy practice under supervision and comply with state, federal, and company policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter patient and drug information, process prescriptions, retrieve and count medications, verify prescriptions, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow error and Quality Improvement Program procedures.
Register sales, collect and handle cash, and assist cashiers with pharmacy register operations.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties assigned by the Pharmacy Manager.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, and damaged prescription drugs.
Support Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer-service, and inventory performance data, including Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist in maintaining relationships with local medical providers and conduct outreach to healthcare groups, retirement homes, nursing homes, and other forums.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Coach pharmacy technicians and cashiers on the correct use of processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete assigned PPLs, and acquire continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.