Senior Pharmacy Technician
About The Position
In accordance with state and federal regulations and under the direct supervision of a pharmacist, the Senior Pharmacy Technician assists in the practice of pharmacy and performs other Pharmacy Department duties in line with company policies. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, and assists and coaches pharmacy technicians and cashiers in using pharmacy systems and registers. The technician models and delivers a distinctive, helpful customer experience. The position supports prescription processing and dispensing, pharmacy workflow, error reporting, claims processing, inventory management, and pharmacy performance. It may also support clinical services, community healthcare outreach, and maintaining a clean, stocked pharmacy. The technician maintains required certification and develops healthcare and pharmacy knowledge through training and continuing education.
Requirements
- PTCB certification, except in Puerto Rico.
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy, Health System Pharmacy, or collective bargaining agreement locations.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as starting and shutting down a computer, using a mouse, managing programs, saving and printing files, and accessing online information.
- Knowledge of store inventory control.
Responsibilities
- Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
- Model customer service best practices and develop strong relationships with valuable customers.
- Assist the pharmacist in the practice of pharmacy in accordance with applicable laws and company policies; comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medications, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
- Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; report overages, shortages, order errors, and damaged prescription-drug goods.
- Support the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer service, and inventory performance, including Rx KPIs with the Store Manager and Healthcare Supervisor.
- May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Support relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
- Help keep the Pharmacy Department supplied, clean, neat, and orderly.
- Coach pharmacy technicians and cashiers in using processes and tools correctly and efficiently.
- Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned special tasks.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend requested training, complete PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
