Senior Pharmacy Technician
About The Position
In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and in other Pharmacy Department duties, following Company policies and procedures. Operates pharmacy systems to obtain patient and drug information and process prescriptions, and assists and coaches pharmacy technicians and cashiers in using pharmacy systems and registers. Models and delivers a distinctive and positive customer experience. The role supports pharmacy operations, prescription processing, inventory management, customer service, clinical services, and pharmacy workflow. It also includes helping maintain the Pharmacy Department, supporting performance improvement, and building relationships with the local medical community. The technician maintains required certification and knowledge through training and continuing education.
Requirements
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy, Health System Pharmacy, or collective bargaining agreement locations.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Engage customers and patients, offer assistance, resolve issues, and answer questions to support a positive customer experience.
- Model customer service best practices and develop strong relationships with valuable customers.
- Assist the pharmacist in pharmacy practice in accordance with state, federal, and Company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter and verify patient and drug information, fill prescriptions, retrieve and count medications, check that medicines are correct, and identify possible interactions under pharmacist supervision.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow Company policies and the Quality Improvement Program.
- Follow the Company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- Assist the Pharmacy Manager and Staff Pharmacist with analysis and improvement of pharmacy financial, customer service, and inventory performance data, including reviewing prescription key performance indicators with the Store Manager and Healthcare Supervisor.
- Assist with clinical services, including collecting and properly labeling patient blood or urine samples when required, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with local medical professionals and organizations through provider outreach and other community activities.
- Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
- Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
- Comply with Company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other assigned tasks.
- Maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
- Attend training, complete requested PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
