Senior Pharmacy Technician

Walgreens•Greeneville, TN

17d

About The Position

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Operates pharmacy systems to obtain patient and drug information and process prescriptions. Assists and coaches pharmacy technicians and cashiers in using pharmacy systems and cash registers, while modeling and delivering a distinctive customer experience. Engages customers and patients by greeting them and offering assistance with products and services, resolving customer issues, and answering questions. Models customer-service best practices and develops relationships with valuable customers. Under pharmacist supervision, performs pharmacy duties in accordance with state, federal, and company policies. Enters patient and drug information, fills prescriptions, assists with workflow, reports prescription errors, follows dispensing and quality-improvement procedures, handles sales and cash, assists customers in locating over-the-counter products, handles appropriate telephone calls, processes manual third-party claims, and performs clerical duties. Leads inventory activities, supports asset protection, and assists with reviewing pharmacy performance. May support clinical services and relationships with local healthcare providers. Helps maintain a clean, stocked, and orderly Pharmacy Department and coaches technicians and cashiers on processes and tools. Maintains required certification or registration, completes assigned training and continuing education, and keeps current with developments in healthcare and pharmacy. This role requires a flexible schedule, including evening and weekend hours. Compensation depends on factors including geography, skills, abilities, education, and experience. The position will remain open until filled.

Requirements

PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with applicable regulations and company policies.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Assist and coach pharmacy technicians and cashiers in pharmacy systems, cash registers, processes, and tools.
Deliver customer service by greeting customers, offering assistance, resolving issues, answering questions, and helping customers locate over-the-counter products.
Enter patient and drug information, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors promptly and follow company error-reporting and quality-improvement procedures.
Follow Good Faith Dispensing requirements and the Walgreen Co. Pharmacy Code of Conduct.
Register sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription programs and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for pharmacy merchandise overages, shortages, order errors, or damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in reviewing and improving pharmacy financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local healthcare providers through detailing and outreach to healthcare groups and care facilities.
Ensure the Pharmacy Department has adequate supplies and is clean, neat, and orderly.
Complete special assignments and other tasks as assigned.
Maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.