Senior Pharmacy Technician
About The Position
In accordance with state and federal regulations and under the pharmacist’s direct supervision, the Senior Pharmacy Technician assists in pharmacy practice and other Pharmacy Department duties according to company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, and helps coach pharmacy technicians and cashiers in using pharmacy systems and registers. The technician models and delivers a distinctive customer experience. Responsibilities include assisting with prescription processing, workflow, error reporting, dispensing compliance, cash register transactions, telephone calls, third-party claims, inventory management, and pharmacy performance improvement. The role may also support clinical services, provider and community outreach, and pharmacy upkeep. The Senior Pharmacy Technician coaches team members, completes assigned tasks, and maintains required certification and professional knowledge.
Requirements
- PTCB certification, except in Puerto Rico.
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy locations or where the role is covered by a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as starting and shutting down a computer, using a mouse, working with programs, saving and printing files, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer service best practices.
- Develop strong relationships with valuable customers.
- Assist the pharmacist in pharmacy practice in accordance with applicable law and company policy, and comply with the Walgreen Co. Pharmacy Code of Conduct.
- Enter patient and drug information in pharmacy systems, fill prescriptions, verify medication accuracy, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales, handle cash as required, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for shipment discrepancies or damaged prescription drugs.
- Support the Pharmacy Manager and Staff Pharmacist in reviewing and improving pharmacy financial, customer service, and inventory performance data.
- Assist with clinical services, which may include collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Support relationships with local medical providers and community organizations through provider detailing and outreach.
- Help maintain the Pharmacy Department’s supplies, cleanliness, and orderly appearance.
- Coach pharmacy technicians and cashiers in the correct use of processes and tools.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend requested training, complete PPLs, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
