Senior Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Senior Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, and assists and coaches pharmacy technicians and cashiers in using pharmacy systems and cash registers. The position models and delivers a distinctive, positive customer experience. The technician supports prescription processing, pharmacy workflow, inventory management, customer service, cash handling, clerical activities, and pharmacy performance improvement. The role may also assist pharmacists with clinical services, coordination with healthcare providers, and community outreach. The technician maintains required certification and pharmacy knowledge through training and continuing education.
Requirements
- PTCB certification, except in Puerto Rico.
- At least one year of experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing online information.
- Knowledge of store inventory control.
Responsibilities
- Assist the pharmacist under supervision in the practice of pharmacy in accordance with state, federal, and company requirements; follow the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information, process prescriptions, retrieve, count, and pour medications, verify medication accuracy, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
- Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx merchandise overages, shortages, order errors, or damage.
- Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
- As needed, assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach to groups and care facilities.
- Help keep the Pharmacy Department stocked, clean, neat, and orderly.
- Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
- Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service practices, including proactive assistance and courteous interactions.
- Develop strong relationships with valuable customers.
- Maintain PTCB certification through the designated training program and/or required state certification or registration.
- Attend requested training, complete PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
- Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
